We’re dedicated to continuously enhancing The Ultimate Team Player. Stay up to date with our latest releases, improvements, and exciting new features!

January 07, 2026

Show File Referencing

References are the knowledge sources used by the agent to generate the response. Turning this on allows users to know exactly where the agent has grabbed its knowledge from!

This option is not compulsory, just simply toggle this on or off, from the settings page inside your agent.

December 11, 2025

Customisable Agent Fallback Messages

We’ve added a new update that lets you customise your agent’s fallback message when it can’t answer a question. Instead of a generic response like “I don’t know,” you can now tailor the message to match your brand’s tone, whether that’s directing users to your support team, providing next steps, or adding a bit of personality or humour.

Just head to the settings page of your agent and add your custom message 🙌🏻

November 24, 2025

New File Manager for OneDrive Data Source!

We’ve rebuilt the OneDrive file manager, giving you a smoother, faster, and more reliable way to browse and sync your documents.

What’s new?

• Faster and more stable browsing across your OneDrive folders.
• Cleaner, more intuitive UI for selecting the files your agents should use.
• Better syncing logic to ensure your agents always have the right versions.

Our portal Chat has a New UI!

Your portal chat experience just got a glow-up. We’ve refreshed the interface to make conversations clearer, faster, and more well… delightful.

Why it matters

• A modern layout that feels easier and more natural to use.
• Improved readability and message flow for quicker comprehension.
• Smoother interactions across all devices.

Website Chatbot Now Has an Open/Close Toggle

Your website visitor experience is now more flexible than ever with the brand-new default open/close toggle.

What’s new?

• Control whether the chatbot appears open or minimised when visitors arrive.
• Match the behaviour to your website’s tone and engagement strategy.
• Improved user experience with a cleaner, less intrusive first impression.

Duplicate & Rename Agents from the Dashboard!

Managing your agents is now faster with simple duplicate and rename controls directly from the agent dashboard.

Why it matters

• Quickly spin up variations of your agents without starting from scratch.
• The exact agent type and users included in that agent will be matched.
• Keep your workspace tidy and organised with clear naming.

November 11, 2025

Chat to your agents via Slack!!

You can now connect Slack directly to your Knowledge Management and Business Intelligence Agents, making it easier than ever to ask questions and get insights without leaving Slack.

What’s new?

• Quickly query your data or knowledge base directly from Slack, like you’re talking to a colleague!
• Get instant, contextual responses directly in your workspace.
• Ideal for sharing insights and knowledge in real time.
• Utilise your agent on the go!

Business Intelligence Agent Now Accepts PDFs

Your BI Agent just got smarter! It now supports PDF uploads for data extraction and analysis.

Why it matters 💡

• Upload and analyse PDFs directly without the need to create multiple agent types.
• Gain insights from static reports, exports, and documents instantly.
• Compatible files with the BI agent now include: XLSX, XML, DOC, DOCX, HTML, MD, PDF, PPTX, TXT, CSV, JPEG, JPG, GIF, PNG.

Retreive your knowledge via Google Drive!

You can now connect Google Drive as a data source for your agents.

Why it matters? 💡

• Easily index and query files from your Drive.
• Combine data from Google Drive, SharePoint, and other sources.
• Maintain unified visibility across all your connected sources.